Refund Policy

Due to the nature of our products, all sales are considered final unless otherwise stated.

Final Sale Policy

All products sold on this website are for research use only and are non-returnable and non-refundable once shipped, except in cases of verified damage, defects, or shipping errors.

Damaged or Defective Items

If your order arrives damaged or defective, you must notify us within 48 hours of delivery by contacting customer support with:

Your order number
Clear photographs of the damaged product and packaging

Upon verification, we may offer a replacement or store credit at our discretion.

Incorrect or Missing Items

If you receive an incorrect item or your order is missing items, please contact us within 48 hours of delivery. We will correct verified errors promptly.

Non-Refundable Circumstances

Refunds or replacements will not be issued for:

Improper storage or handling after delivery
Delays caused by carriers, weather, or customs
Orders returned due to incorrect or incomplete shipping addresses
Products seized, delayed, or rejected by customs or regulatory authorities
Buyer remorse or unauthorized use

Order Cancellations

Orders may be canceled only before processing begins. Once an order has entered processing or shipped, cancellation is not possible.